All new customers have the option of (1) providing an acceptable letter of credit for each service (gas, electricity, water) or (2) making a deposit for the services provided. Acceptable letters of credit can have no more than one late payment in the past twelve months. Deposits are based on the highest usage in the past twelve months at the location where service will be provided.

Deposits are held until twelve consecutive months of timely payments are received. Deposits are refunded, with interest, at the next billing cycle and will be applied to your account. If a customer moves out of our service area before the twelve month requirement is met, the deposits will be refunded with the final billing for the property.

Utility bills are always due on the 15th of the month. They may be dropped into one of the drop boxes any time on the 15th (including the overnight hours) and be considered paid on time. Any bill postmarked on the 15th is also considered paid on time.

If you have any questions, please contact us at 472-2511 or by e-mail at customerservice@rockrapids.net.